Creating a Leadership Feedback Loop that Works
What It Is:A leadership feedback loop is a structured, repeatable process for collecting, evaluating, and acting on feedback from across…
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Boardroom Papers
Core Tech Upgrades: Delivery Timelines Underrated as Board-Level Risk
The Update:Global gambling operators are continuing to invest heavily in core technology transformation, player account management systems, risk engines, compliance…
Inside a Platform Merger: What Went Right and Wrong
Summary of the Event:In April 2020, DraftKings completed a reverse merger with Diamond Eagle Acquisition Corp., a special-purpose acquisition company,…
Integrating ESG into Operational Risk Planning
What It Is: Environmental, Social, and Governance (ESG) factors have moved from the margins to the mainstream of corporate strategy.…
The Strategic Risks of Misaligned Cultural Leadership
To: Executive Leadership TeamFrom: Isobel GrantDate: 3 June 2025Subject: Strategic Risk of Entrusting Culture to the Wrong Internal Influencers Executive…
From VIP to VCP: Redefining High-Value Segments
Snapshot Summary:This insight examines the shift from traditional VIP programmes to Value Creation Plans (VCPs) within the gambling industry, highlighting…
Mapping the Moments That Matter in the Player Lifecycle
What It Is: Mapping the moments that matter in the player lifecycle involves identifying and analysing key touchpoints that significantly…
Cognitive Load and Consumer Harm: Understanding the Psychological Pressures Shaping Player Choices
The Update:Behavioural research continues to show that player decisions in gambling environments are deeply influenced by cognitive and emotional states,…
Operational Lessons from Bonus Abuse in the iGaming Sector
Summary of the Event:Bonus abuse, also known as promotional fraud, has emerged as a significant operational challenge within the iGaming…
What If Player Nudging Became a Regulated Responsibility?
This is a Thought Experiment for strategic scenario planning. It explores a hypothetical situation inspired by real-world trends. It is…