Rebuilding Trust Starts with Internal Operations
I’ve spent enough time around gambling boards and executive teams to know that when we talk about trust, we usually mean public trust. Trust from regulators, investors, and players. Trust…
The Illusion of Alignment Across Leadership Teams
I’ve sat in a fair few leadership meetings where everyone around the table appeared to agree. Heads nodded, action points were noted, and the meeting closed with a sense of…
The Loneliness of Good Decision Making
Opening Reflection:In a pivotal moment not long ago, I had to make an operational call that ran counter to the prevailing sentiment of my team. The numbers didn’t lie; margin…
When the Tank Is Empty: Leading Through Burnout
Opening Reflection: It crept in slowly. At first, I told myself it was just a run of hard weeks. That a good night’s sleep or a weekend off would put…