Ten sessions. Ten problems solved. Built for operators who are dealing with them right now.
TGB Digital Labs is a series of 10 online briefings for senior gambling operators. Each one takes a single operational challenge, runs it through practitioner evidence and peer discussion, and leaves you with a practical framework you can act on immediately.
Senior operators with live challenges and no time for theory
Digital Labs is designed for the people inside gambling businesses who own a problem and need to solve it. Not the CEO making five-year strategy. The director or head of function dealing with a real issue this quarter.
Approval rates, acquiring costs, withdrawal friction. If your numbers are off and you’re not sure why, this is where operators who have fixed it explain what they changed.
Regulatory deadlines, AML obligations, affordability frameworks. Practical approaches from operators who have built compliant systems without destroying the customer journey.
Retention, segmentation, bonus efficiency. What actually moves lifetime value versus what looks good in a report. Peer evidence from operators running similar books.
The 10 sessions cover: Payment Approval Rates, Third-Party Vendor Security Risk, Compliance Evidence Pack, The VIP Dilemma, The Bonus P&L, Operating in Africa, Platform Build vs Buy vs Rent, Hiring for Compliance, Beyond Brazil – the Full LatAm Model, and The Data Problem and AI Readiness.
A format designed to produce candour, not content
Most online sessions are a presentation with questions at the end. Digital Labs is built differently. The value is in what operators say to each other when they feel safe to be honest – which only happens in a small, structured room.
The session format – 90 minutes
Something you can use on Monday, not just a recording to watch later
Every Digital Labs session is designed to produce a usable output, not just a summary. You leave with a framework and the context to apply it to your specific situation.
The session itself
90 minutes of structured peer exchange. Real numbers from operators who have solved the problem. Candid discussion under Chatham House Rule.
A practical tool
Within 48 hours: a calculator, checklist, or template built around the session’s core framework. Something concrete, not slide deck screenshots.
The insight brief
A short written summary of the session’s key findings and frameworks, delivered after each edition to everyone who attended.
Attend every session with the Operator Pass
£690/year. All 10 Digital Labs sessions, every tool across the series, the full recordings library, and quarterly updates as regulations change.