The Cost of Not Listening
Leadership Reflection ReflectionI have rarely seen a crisis that arrived without warning. More often, the signals were there, quietly sitting in exit interviews, survey comments, or staff hesitations. The real…
When Culture Becomes the Risk
Leadership Reflection ReflectionCulture is often treated as a set of values or a staff engagement tool. But the more time I have spent in governance and strategy, the more convinced…
Knowing When to Step Aside
Leadership Reflection ReflectionIn every leadership career, there comes a moment when the most strategic move is to step aside. Not because one is tired, incapable, or unwelcome, but because the…
The Hidden Costs of Logistics Disruption in Global Gambling Regulated Markets
Leadership Reflection When we talk about logistics in gambling, people assume we mean digital. Data flows, payment rails, platform uptime. Fair enough, most operators run on code and cloud infrastructure.…
When Incentives Turn Toxic: The Boardroom Risk of Rewarding Harm
Over the past few weeks I have been wrestling with a judgement that keeps surfacing in conversations: how do you design incentives internally so that staff are motivated toward both…