Licensing and Regulation: The Foundational Frameworks Every Gambling Executive Must Understand
In my experience, one of the most persistent challenges facing gambling operators globally is a fragmented understanding of licensing and…
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The Quiet Crisis: What Happened When a Vendor Breached an NDA
Summary of the Event In late 2024, a mid-sized gambling technology platform provider faced an unexpected operational and reputational issue…
Internal vs External Talent Pipelines: Who Wins?
Snapshot Summary A comparison of organisational outcomes from internal promotions versus external hiring, drawing on evidence from multinational firms and…
AI in Recruitment: Rising Compliance Risks for Gambling Sector Hiring Practices
The Update:The global rise of AI-powered recruitment tools, used for CV screening, candidate ranking, and even interview analysis, has sparked…
Responding to a Responsible Gambling Fine with Integrity
Executive Summary Receiving a Responsible Gambling fine, whether from a national regulator, multi-jurisdictional body, or as part of a settlement,…
Strategic Questions for Leadership Teams Navigating AI Deployment in Gambling Operations
This Question Pack is for senior leadership teams evaluating or expanding the use of artificial intelligence (AI) across gambling operations.…
Scenario Planning: What If Operators Retired the Traditional Welcome Bonus?
This is a Thought Experiment for strategic scenario planning. It explores a hypothetical situation inspired by real-world trends. It is…
The Loneliness of Good Decision Making
Opening Reflection:In a pivotal moment not long ago, I had to make an operational call that ran counter to the…
Designing Player Prompts That Encourage Reflection
What It Is:Player reflection prompts are in-product messages or interface features designed to nudge users into considering their gambling behaviour.…
Regulatory Expectations for Third-Party Oversight in Gambling Operations
To: Executive Leadership TeamFrom: TGB Strategy OfficeDate: 4 June 2025Subject: Regulatory Expectations for Third-Party Oversight in Gambling Operations Executive Summary:Regulators…