NCPG Launches New National Gambling Support Line

Summary

The National Council on Problem Gambling (NCPG) has introduced a new nationwide helpline number, 1-800-MY-RESET, replacing its previous primary contact. The change is part of NCPG’s push to modernise and destigmatise access to support for gambling-related harm across the United States.

When callers ring 1-800-MY-RESET they reach the National Problem Gambling Helpline Network, which connects to 24 approved contact centres staffed by trained professionals following internationally recognised service standards. The service is free, available 24/7, and offers private guidance and referrals to local treatment and recovery services.

NCPG says the easy-to-remember, neutral number aims to reduce shame and lower barriers to seeking help. The organisation will continue public education campaigns through 2026 and 2027 and is asking regulators and industry partners to promote the new line widely. The old number (1-800-522-4700) will remain active during the transition, but state adoption and promotion of 1-800-MY-RESET may vary.

Key Points

New national helpline number: 1-800-MY-RESET — intended to be easier to remember and less stigmatising.
Calls route to the National Problem Gambling Helpline Network and 24 approved contact centres nationwide.
Service operates 24/7, is free, private, and offers referrals to local treatment and recovery options.
Launch responds to expanded gambling access (sports betting and online gaming) and research showing rising harm: around 20 million US adults reported at least one sign of gambling-related harm in the past year.
The old helpline (1-800-522-4700) remains active; state-level rollout and promotion may differ due to local rules.
NCPG seeks regulator and industry support to ensure broad awareness and access to the new number following legal changes around the 1-800-GAMBLER line.
Public education efforts will continue across 2026–2027 to raise awareness, encourage early intervention and reduce stigma.

Why should I read this?

Short version: if you work in health, regulation, gaming or know someone worried about gambling, this actually matters. NCPG’s new number makes getting help simpler — less awkward to say out loud, easier to remember, and designed to get people to pick up the phone when they need it. Saves you the hassle of digging for support details later.

Author style

Punchy: This is a significant public-health move. A national, easy-to-remember helpline backed by approved contact centres can genuinely broaden access to help as gambling spreads. Read the detail if you influence policy, player protection or community support — it affects how help is reached and promoted nationwide.

Context and relevance

The launch comes amid rapid growth in legal gambling options — especially sports betting and online gaming — which correlates with rising reports of gambling-related harm. By simplifying contact and investing in education, NCPG aims to reduce obstacles to treatment and normalise early help-seeking. For regulators, operators and health services, the change signals a moment to coordinate on awareness, referrals and consistent promotion of support resources.