UK Gambling Commission set to redefine deposit limits
Summary
The UK Gambling Commission will introduce a new, strict definition of “deposit limits” to come into force in stages ahead of full implementation on 30 June 2026. Under the change, only limits based on the total amount a customer deposits into their account over a given period may be described as a “deposit limit”. Other controls (for example loss limits or limits that account for withdrawals) must be labelled differently.
The rules arise from the 2023 Gambling White Paper and a 2025 consultation on the Remote Gambling and Software Technical Standards. Operators must begin making operational changes from 31 October 2025, including prompting customers to set financial limits before their first deposit, offering easy-to-find limit-setting tools, sending six-month reminders to review activity, allowing free-text financial limits at account level, and immediately processing customer requests to reduce limits.
Helen Rhodes, Commission Director of Major Policy Projects, said the move aims to give customers more awareness and control while providing consistent definitions across the industry.
Key Points
- From 30 June 2026 the term “deposit limit” will be reserved for limits based solely on deposited amounts over a set period.
- Operators can still offer other limits (loss limits, withdrawal-accounting limits) but must not call them “deposit limits”.
- Changes stem from the 2023 Gambling White Paper and a March–April 2025 consultation on technical standards.
- Staged implementation starts 31 October 2025 with requirements to prompt customers pre-first-deposit and to make limit tools highly accessible.
- Operators must issue six-month reminders to customers to review account and transaction information.
- Customers must be able to set financial limits using free text at account level and have reductions applied immediately upon request.
Content summary
The article explains the Commission’s redefinition of deposit limits, why it is being done, and the timelines for implementation. It outlines explicit operational requirements for online gambling operators designed to improve customer clarity and consistency in how financial controls are presented and managed.
Why should I read this?
Short answer: because if you run or work with UK-facing gambling products this changes how you label and implement player controls — and it’s arriving fast. If you care about compliance, UX or customer protection, you’ll want the detail so you don’t get tripped up by a simple naming/implementation change that could trigger regulatory action.
Context and relevance
This is a clear continuation of the regulator’s push for tougher player protection and greater transparency following the Gambling White Paper. For operators it affects product wording, onboarding flows, account pages and transaction reporting. For compliance teams it means updating policies, staff training and technical specifications. For consumers it should reduce confusion about what different limits mean and improve control over gambling spend.
Source
Source: https://igamingexpert.com/features/uk-gambling-deposit-limits-customer-clarity/