10 recommendations to safeguard platform workers’ livelihoods & wellbeing: Singapore’s Trilateral Group
Summary
Singapore’s Platform Workers Trilateral Group — a collaboration between MOM, MOT, NTUC and Grab Singapore — released 10 recommendations on 11 September 2025 to protect platform workers’ livelihoods, safety and wellbeing. The measures target two main problems: illegal activities that undercut local workers (eg. unauthorised P2P rides and foreigners using local accounts) and opaque payment/incentive structures that encourage unsafe working practices.
Key actions include stepped-up enforcement (debarment and higher penalties), more stringent identity checks and audits in the food-delivery sector, clearer outsourcing transparency, industry principles for pay and incentives, regular information-sharing with workers, and dedicated reporting channels for public tip-offs. The recommendations will be adopted by the POs engaged in the group — AmazonFlex, ComfortDelGro Zig, Deliveroo, foodpanda, Gojek, Grab, Lalamove, Ryde and TADA — and implemented in phases.
Key Points
- Stronger enforcement against illegal platform work, including mandatory PO reporting and minimum 24-month debarment for account misuse tied to EFMA offences.
- Increased deterrence and penalties for illegal point-to-point (P2P) rides and efforts to remove unlicensed matching channels and ads.
- Food-delivery operators to step up identity verification, random checks and audits of outsourced workers and share records with authorities on request.
- Platform operators, PWAs and government to raise public awareness of risks from illegal providers and encourage reporting rather than confrontation.
- Dedicated reporting channels established or enhanced for illegal ride-hailing and delivery work (eg. LTA OneMotoring, MOM’s Report an Infringement page).
- Industry-wide principles to be developed on payment and incentive design to reduce income uncertainty and safety trade-offs.
- POs and PWAs to identify and share key information with PWs to address income anxiety and hold regular discussions with worker representatives.
- Greater transparency and assurance on outsourcing practices; POs to require outsourcing partners to provide work-pass documentation and undergo audits.
- Recommendations grounded in practicability: preserve platform benefits while safeguarding labour, safety and wellbeing through collaboration across stakeholders.
- Phased implementation recognising varied complexity; government and partners committed to driving changes forward promptly.
Context and relevance
The recommendations build on recent legislative and policy moves (including the Platform Workers Act) to regulate the gig economy in Singapore. They respond to real harms: unauthorised services that undercut local workers and incentive schemes that can push PWs to compromise safety for pay.
For HR leaders, platform operators, regulators and worker associations, this is a practical roadmap that signals stricter enforcement, more transparency and closer Gov–industry–union collaboration. It also sets expectations for POs operating in Singapore — from compliance to operational audits and clearer worker communications.
Why should I read this?
Short version: if you manage gig workers, run a delivery/ride-hailing business or make policy on labour markets, this affects your bottom line and risk exposure. The recommendations spell out what regulators and major POs have agreed to — so you can stop guessing and start planning. We skimmed the details so you don’t have to.