How Singtel Group is continuing to scale AI adoption and implementation across the organisation
Summary
Singtel Group has renewed its Memorandum of Understanding (MOU) with the Union of Telecoms Employees of Singapore (UTES) under the Company Training Committee, launching the month-long BIG Learning Fiesta to boost professional and personal development across the business. The renewed MOU builds on the Group’s ACT people-development framework and supports ongoing efforts to scale AI adoption and implementation across the organisation.
About 13,000 Singapore-based employees — roughly 95% of the workforce there — have completed a foundational AI programme covering generative AI, data analytics and responsible AI. Singtel aims for all Singapore staff to receive AI training, with targets of 3,000 AI practitioners and 300 AI specialists. The Group’s skills-first AI strategy defines three roles: adopter, builder-provider and enabler, and seeks to create clear AI career paths (including opportunities via Nxera data centres).
Source
Key Points
- Singtel renewed its MOU with UTES on 9 September 2025 and launched the BIG Learning Fiesta to drive learning initiatives.
- The renewed agreement continues the ACT initiative focus on upskilling, co-creating learning pathways and transforming roles for a future-ready workforce.
- Approximately 13,000 (95%) of Singtel Group employees in Singapore have completed foundational AI training in topics such as generative AI, data analytics and responsible AI use.
- Group targets: all Singapore-based employees AI-trained; 3,000 AI practitioners; 300 AI specialists.
- The AI strategy emphasises a “skills-first” approach and three organisational roles: adopter, builder-provider and enabler, creating internal AI career paths.
- Initiatives include practical opportunities like Nxera’s Sustainable AI Data Centre Career Day to link training with industry roles.
- Singtel originally invested S$45m in 2019 under the ACT framework to enhance digital skills; the renewed MOU continues that trajectory.
Context and Relevance
This story matters for HR leaders, L&D teams and tech managers: it shows a large telco moving from pilot projects to workforce-scale AI readiness, with union engagement and measurable targets. It reflects wider trends where employers invest heavily in upskilling to keep pace with AI-driven role changes and to create internal talent pipelines rather than rely solely on external hires.
Author style
Punchy: Singtel isn’t dabbling — it’s training at scale, setting clear targets and tying programmes to career paths. If you care about practical, large-scale workforce transformation for AI, the details here are worth a close read.
Why should I read this
Quick and casual: if you want to see how a big employer actually rolls out AI training across thousands of staff (with union buy-in and career routes), this is the one. It shows concrete targets, real coverage (95% trained) and a skills-first strategy — handy if you’re planning your own upskilling roadmap.